Frequently asked questions about renting and property management.
Short, clear answers about renting and property management — for owners and guests. If you can't find your question, write to us directly.
For owners
How much does listing on Trebistan cost?
Listing is free, with no subscription and no hidden costs. For short-term rentals you pay only 10% of each successful booking made through Trebistan, and you pay nothing for cancelled bookings.
How do long-term rentals work?
Listing is free here too. When you let the flat to a tenant who came through Trebistan, the fee is the first month's rent, once. Every rent after that is yours, and the tenant pays Trebistan nothing.
How much does property management cost?
Management is charged as a percentage of the income, which we agree with you once we know the property. We only earn when you do.
Do I have to use every service?
No. You can use only the listing, only the cleaning, or full management. You choose what you need.
How do I know what is happening with my property?
Through TrebiStay you can see, at any moment, bookings, guests, payments, costs and income by month and by season.
Can I block dates for myself?
Yes. We block the dates you want to keep for yourself in the calendar, and they update automatically on every platform.
What if my property is already on other platforms?
No problem. TrebiStay syncs the calendar with every platform through iCal integration, so there are no double bookings.
Who looks after cleaning and maintenance?
We do, through our own cleaning agency. Cleaning, a change of linen and towels, an inventory check and small repairs are organised between every stay. The service is also available to owners whose properties we don't manage.
What are the terms on the Najmio platform?
A flat 10% commission per completed booking, nothing paid up front, and the first 60 days free. No commission is charged on cancelled bookings or no-shows.
Does registering a property commit me to anything?
No. After you register we talk, you receive a concrete proposal, and the decision stays yours.
For guests
How do I book accommodation on Trebistan?
Choose your dates, pick an available property and send a booking on trebistan.com. The booking number arrives by email straight away, and the confirmation when the owner accepts the booking.
How do I pay for a stay on Trebistan?
The stay is paid to the owner in cash, on site.
Can I talk to the owner before I arrive?
Yes. Throughout the process you have an internal chat with the owner — arrival time, directions, parking and any special requests.
When does Najmio launch?
Najmio is in development and launching soon, first for the whole of Bosnia and Herzegovina.
Buyers and sellers
Do I pay commission when I sell a property?
No. On tvojenekretnine.com you pay only for the yearly listing: 100 KM for a standard listing or 200 KM for a sponsored one.
Can agencies post listings?
Yes. There are packages for agencies by arrangement, for listing several properties on better terms.
Can you help me buy a property in Trebinje?
Yes. Through our buying service for clients we find and check a property and guide you through to the handover of the keys. We charge a finder's fee, and legal and other services are agreed separately.
For businesses
Can I use TrebiStay for my hotel, hostel or restaurant?
Yes. TrebiStay is offered to businesses as a standalone system, and the terms are agreed according to the size of the property and its needs.
How much does a website or software cost?
The price is set per project, after a conversation about your needs and the scope of the work.